Privacy Policy

In the following privacy policy, we inform you, which personal data is processed when using the website and the web crawling and scraping web application by crwl.io.

Data Controller

crwl.io e.U. (Owner Christian Olear)
Fabrikstraße 32/605
4020 Linz
AUSTRIA

Purpose

The purpose of data processing is to provide the website and the web crawling and scraping software (SaaS) by crwl.io.

In particular, personal data is gathered and processed at the following stages:

Server Logs

When visiting the website, server logs are created. These include the IP address, date and time of access, the accessed page, and information about the browser and operating system used.

This data is processed to ensure the security and stability of our systems, for example to detect suspicious activity.

The processing is based on our legitimate interest in accordance with Art. 6(1)(f) GDPR, specifically in ensuring the security, stability, and optimization of our website.

Registration and Use of the crwl.io Web Application

When registering and setting up your user account, we store the following data:

  • Your name
  • Your email address
  • Your preferred language
  • Your billing address
  • If you register a company account: the company name and VAT number

These data are used to provide and personalize the application and enable you to use all its features. The data will be retained for as long as your account exists and will be completely removed upon its deletion.

The processing is based on your consent in accordance with Art. 6(1)(a) GDPR, which you provide during registration.

Payment Processing via Stripe

We use the payment service provider Stripe, operated by Stripe Payments Europe, Limited, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland, to process payments and manage subscriptions.
When executing one-time or recurring payments, the following personal data is transmitted to Stripe:

  • Name (or company name for business accounts)
  • Email address
  • Billing address
  • Payment information (e.g. credit card details)
  • VAT number (if a business account is used)

The processing of this data is based on our legitimate interest in providing an efficient and secure payment method (Art. 6(1)(f) GDPR) and to fulfill our contractual obligations to you (Art. 6(1)(b) GDPR).

Stripe assumes a dual role in the processing of personal data. On the one hand, Stripe acts as a processor when carrying out transactions on our behalf as part of payment processing. In this context, Stripe has been contractually bound under Art. 28 GDPR to comply with applicable data protection regulations and to act exclusively on our instructions.

On the other hand, Stripe also processes certain data as an independent controller, for example to fulfill legal obligations such as fraud prevention or anti-money laundering. These processing activities are carried out on the basis of Art. 6(1)(b) GDPR (performance of a contract) and Art. 6(1)(f) GDPR (legitimate interests of Stripe). We have no influence on this type of data processing.

As Stripe is a US-based company operating globally, personal data may be transferred to Stripe group companies in the United States. Stripe ensures appropriate safeguards for these transfers, including the use of EU standard contractual clauses (SCCs) and, where applicable, certification under the EU-U.S. Data Privacy Framework.

Further information about Stripe's data protection measures and options for objection and complaint can be found at: https://stripe.com/privacy-center/legal.

Your payment data will be stored by us for the duration of the payment process and beyond, as required for refunds, claims management, or fraud prevention.

Cookies

Cookies are small text files that are stored on your device when you visit a website, allowing subsequent page visits to be associated with you and possibly collecting information, e.g. about your activity on the website.

There are different categories of cookies:

  • Strictly necessary cookies required for core functionality and security
  • Performance and analytics cookies for statistical purposes and user behavior analysis
  • Tracking and marketing cookies from third parties, which may be used to identify and track you across other websites

The use of non-essential cookies only takes place after your explicit consent via our cookie banner, which is displayed upon first visit. You can change or withdraw your consent at any time.

Cookies used when visiting the crwl.io website and web application:

  • crwl.io: Session cookies are set to keep you logged in when navigating between subpages of the application.
  • Stripe: Stripe also uses cookies in the course of payment processing. These serve, among other things, to carry out payment transactions, ensure the security of transactions, and prevent fraud. Some of these cookies are technically necessary for the operation of Stripe services, others may serve analytical or marketing purposes and require separate consent. For more information, see the Stripe cookie policy at https://stripe.com/legal/cookies-policy.

Data Security

Protecting your personal data is important to us. We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk. These include, among others, encrypted data transmission (TLS), access controls, role-based permissions, regular security updates, and backups.

Our systems are designed to prevent unauthorized access to personal data as well as accidental or unlawful alteration, loss, or disclosure.

Disclosure to Third Parties and Recipients

To fulfill our contractual or legal obligations, the purpose of data processing, or when there is a legitimate interest in business transactions involving third parties, it may be necessary to transmit your data to third parties. Possible recipients may include authorities, courts, tax advisors, banks, lawyers, insurers, IT service providers, and hosting companies. The forwarding of your data is exclusively based on the GDPR.

In general, your personal data will not be transferred to recipients in third countries. If we need to transfer your data to a country outside the EEA, it will only be to countries for which the EU Commission has decided that they have an adequate level of data protection, or we will take measures to ensure that all recipients have an adequate level of data protection, including the use of standard contract clauses (2010/87/EC and/or 2004/915/EC).

Rights of the Data Subject

When we process your personal data, you are considered a data subject under the GDPR. In this case, you can exercise your data subject rights. These rights include:

  • Right to be informed about your stored personal data
  • Right to rectification
  • Right to be forgotten
  • Right to restrict processing
  • Right to object to processing
  • Right to withdraw consent
  • Right to data portability
  • Right to file a complaint with a supervisory authority

Some of these rights can be exercised independently within the application (e.g. rectification). If this is not the case, you can contact us by email (office@crwl.io).

If you believe that our processing of your personal data violates applicable data protection law or your data protection rights have otherwise been violated, you have the option to lodge a complaint with the competent supervisory authority. In Austria, the competent authority for this purpose is the Datenschutzbehörde (https://www.dsb.gv.at/).